Online Marketplace

Basic guidelines to promote your listings

To ensure better conversions and sales for your products, it’s important that a number of key points are constantly worked on from within the backend and control of your account. Here is a good list of things that you can maintain focus on to increase a better experience for customers!

Pricing is a very important factor when it comes to buyers making purchasing decisions.

This is especially true when it comes to popular or high demand products.

When setting your price, several factors should be taken into consideration. Most importantly though, you need to maintain good margins to ensure sustainability, but remembering not to overprice your products to the point it creates distastes that it ruins your brand & customer interaction.

  1. Provide sale prices on surplus or outdated stock 
  2. Provide a value add promo with a side offer to maintain margins 
  3.  Run regular promotions on other channels to lead them to a deal

Please note: eziMoon pricing policy – price gauging or heavy inflation may result in your products being rejected or if multiple offences occurred may be cause for your account to be suspended temporarily or indefinite)

EziMoon rewards merchants that are active and offer new products on an ongoing basis. Our algorithm favours merchants that regularly list new products, so keeping your listings fresh will help increase your sales on EziMoon

Buyers normally use very specific search terms when looking for items on EziMoon. Ask yourself what words people are likely to search for when looking for what you’re selling. Also, ensure you do your research to see common searches related to your products.

Once you have three to five keywords, it’s important to include them in your store description, page titles, meta tags, image alt tags, etc. But refrain from keyword spamming (using words or details that are not related to your items); it violates EziMoon’s policy.

Providing free shipping is a fantastic way to increase sales, but ensure you check the cost before you offer it.

Look at the available options at your country’s postal service. Normally, small and light items are able to be sent for a fixed price which expedites eCommerce shipping. By adding that to the price you can cover the shipping expense without needing to add shipping fees. 

Customers like seeing the things they bought are on their way as soon as possible, so have a system in place that ensures a speedy delivery.

For example, you can save time every day or every week to send your products. Check out EziMoon’s shipping options to see what’s available through the platform.

A strict return policy can be a turnoff for buyers when they’re considering making a purchase.

Ratings are a significant factor when it comes to how EziMoon determines who is shown as a top seller. Getting a ton of positive reviews doesn’t happen overnight, though. You need to consistently provide fantastic customer service. 

From a buyer’s perspective, they want to have a clear understanding of what they’re buying before they make a purchase. That’s why it’s important that you include photos of the items you’re listing from different angles, including close-ups so that it’s easy for them to see each item in detail.

With so many merchants on EziMoon, one of your differentiating factors is how well you treat your customers. That’s why offering superb customer service is critical. A quick response time coupled with a positive attitude will help you sell more.

Maintain a positive attitude not only when you receive good reviews but also when a customer is unhappy. Ensure customers can contact you easily and respond quickly when they do. Strive to deliver a solution quickly and acknowledge when you’ve made a mistake.

Image Quality and Dimensions

When uploading images to your store, please ensure you adhere to the following image dimension & guidelines:

  • Store logo: 125 x 125 pixels
  • Store banner: 1650 x 350 pixels
  • Mobile banner: 520 

Sites containing high quality images in addition to their relevant and unique content will get more views than those that are just text based. … High quality images will help convert your leads by; Increasing user engagement. Decreasing bounce rate, Adding great images is a simple and effective way you can improve your site’s user experience.

Image Size and Dimensions
Checklist

Product Safety Policy

 Products recalled by a manufacturer or another government agency if the sale of the product is prohibited by law or regulation. Current information can be found on the Safety Gate rapid alert system website and the OECD Global Recalls portal 

Items that pose a health or safety hazard as specified by any government agency

Products failing to comply with Australian mandatory safety standards or which are subject to a product ban in Australia 

Items that pose a health or safety hazard as specified by government agencies. We will remove listings at the request of government agencies. Examples of items that aren’t allowed include (non-exhaustive list): 

Handheld lasers with an output of more than 1 milliwatt (mW)

Items subject to a recall but not prohibited by law, as long as the listing includes the recall information.

Products that are currently subject to a product safety recall but the sale of the product is not prohibited by law or regulation may be listed, as long as the product does not possess the safety defect stated in the recall notice (i.e. it is a re-worked item or part of an unaffected batch).

(Permitted) lighters may only be listed if they are equipped with a child-resistant mechanism.

Hoverboards, self-balancing scooters and components or parts such as batteries and chargers must comply with Consumers Goods Safety Standard 2018 that sets out safety requirements. Self-balancing scooters must be certified to meet the UL 2272 safety standards. Sellers must state in the listing that the item is UL 2272 certified by including a link to the UL Online Certifications Directory showing the certification, and can only offer postage to USA, Canada and Australia.

Child car safety seats must comply with AS/NZS 1754 standards. You must indicate in your listing that the car seat meets this standard.

Baby and nursery products must comply with Australian mandatory safety standards.

If the product you are selling includes an adaptor, please ensure that the adaptor is permanently affixed and cannot be removed without the use of tools. Please familiarise yourself with the plugs and sockets regulation.

Before you list an item, take a few minutes to check the manufacturer’s website to get information on recalled items. You need to check whether the product is subject to an Australian mandatory safety standard and if so, whether your item meets the requirements of the standard. You should provide clear and accessible product safety information (labels, warnings, descriptions) in your item description. 

Please visit the Product Safety Australia website for more information about:

Australia’s product safety laws, including: 

  • Mandatory safety standards
  • Product bans 
  • Responsible sourcing of products 
  • Product recalls in Australia, including a searchable database of recalled items. We recommend that you also sign up to receive email alerts about item recalls. 

Buyers should also keep up-to-date about item mandatory standards, bans and product safety recalls, especially for the kinds of items they often buy. 

Sellers of gas or electrical appliances should advise their customers to register their appliance with the manufacturer so they can be informed of any important product safety updates. For more information, please visit the Electrical Regulatory Authorities Council (ERAC). 

The sale or installation of faulty Takata airbags is prohibited under the Takata compulsory recall. If a person is involved in a collision with a vehicle containing a faulty Takata airbag, the airbag can go off with too much explosive force causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle. Suppliers of spare parts must not sell faulty Takata airbags and must check and notify the manufacturer if you have a faulty Takata airbag in your possession, so they can retrieve the part. To check if an airbag is affected, go to the Product Safety Australia website. 

More information on Australian Product Safety laws for online sellers 

Activity that doesn’t follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Prohibited & Restricted Items

While you can sell almost any item on EziMoon, maintaining the safety of our community is a responsibility we take very seriously.

For this reason, and to comply with local legal restrictions, some categories of products are restricted, or completely banned from being listed.

If you’re not sure if an item you’re intending to list is allowed or not, choose the relevant category from the list below to find out.

Items prohibited and restricted by EziMoon:

The sale of alcohol products is restricted to pre-approved merchants, who must:

  • Hold the required liquor licence(s) and display their applicable licence number(s) in their listing
  • Make sure their listings and products comply with the Alcohol Beverages Advertising Code (ABAC)
  • Only offer domestic postage and use a carrier that can obtain the required signature of an adult over 18 years of age.
  • Include this disclaimer in their description verbatim:
  • Buyers must be at least 18 years old to purchase alcohol. This account had to be pre-approved by EziMoon prior to listing alcohol. 

Collectable alcohol containers may be sold but need to be empty.

The sale of stills for the distillation of alcohol is subject to the following requirements:

  • Stills over five litres capacity are not allowed to be bought, sold or possessed without permission from the Australian Taxation Office
  • Regardless of the size of the still used, the distillation of alcohol at home without an excise licence is strictly illegal.

To apply for approval to list in the Alcohol category, please contact us. Be ready to give us your username, your liquor licence number(s), Australian Business Number (ABN) or Australian Company Number (ACN), registered business name and website domain name. Approval to list in the category will be at the discretion of DarqTec Pty Ltd.

Activity that does not follow the EziMoon’s policy, including the use of invalid licence numbers in listings, could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Listings for Australian cultural heritage items must follow all government regulations

  • Relics from historic shipwrecks may be listed within Australia, provided the seller has obtained the appropriate permit and displays a copy of it in their listing. (Note: The buyer is also obliged to submit a notification of their purchase within 30 days)
  • Class A protected objects on the National Cultural Heritage Control List are not allowed to be exported from Australia. Listings for items which are otherwise permitted under this policy may not offer international postage
  • Listings for Class B protected objects on the National Cultural Heritage Control List, which are otherwise permitted under this policy, must include the relevant export permit if international postage is offered
  • Items considered sacred by Aboriginal or Torres Strait Islander persons cannot be sold on EziMoon.

Additional information

The information on this page can help merchants trade lawfully on EziMoon. EziMoon cannot assess specific artefacts, or whether their sale is legal. Merchants are responsible for ensuring that their transactions are legal.

A summary of the relevant legislation is outlined below. For any questions regarding the right to sell an artefact, either within Australia or overseas, we recommend merchants contact the relevant government department and/or consult with a lawyer.

Protection of Movable Cultural Heritage (PMCH) Act 1986

Cultural property – objects that people create or collect – forms an important part of a nation’s identity and can be artistic, technological, historical or natural in origin. National and international cultural property is protected in Australia and administered by the Department of Communications and the Arts.

The National Cultural Heritage Control List states whether certain objects may be exported:

  • Class A protected objects cannot be exported from Australia. Examples include, but are not limited to:
  • Victoria Cross medals awarded to Australian service personnel
  • Significant items of Aboriginal and Torres Strait Islander heritage, such as rock art and ritual objects
  • Class B protected objects require a permit to be exported. Examples include, but are not limited to:
  • Coins and other artefacts from historic shipwrecks
  • Items of Aboriginal or Torres Strait Islander heritage
  • Archaeological objects
  • Natural science objects such as meteor fragments

Historic Shipwrecks Act 1976

Under the Historic Shipwrecks Act 1976, it is illegal to disturb or remove items from historic shipwrecks without a permit. However, the law does shed light on the ways in which dealers and collectors can legally purchase or sell coins and other relics or artefacts. Visit the Department of the Environment and Energy website for more information about the Historic Shipwrecks Act 1976 and possessing and exporting historic shipwreck relics.

Aboriginal and Torres Strait Islander Heritage Protection Act 1984

The Aboriginal and Torres Strait Islander Heritage Protection Act 1984 (ATSIHP Act) can protect areas and objects that are of particular significance to Aboriginal people. The ATSIHP Act allows the Environment Minister, on the application of an Aboriginal person or group of persons, to make a declaration to protect an area, object, or class of objects, from a threat of injury or desecration.

Please visit the Department of the Environment and Energy website for more information about indigenous heritage laws.

Activity that does not follow EziMoon’s policy, including the use of invalid licence numbers in listings, could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Allowed

  • Selling your own original artwork.
  • Selling artwork that you have authorisation to resell.

Restricted

  • You may sell a reproduction (in the form of a poster, print or exact replica painting) only if it does not violate any applicable laws, copyrights or trademarks.
  • When listing an exact replica painting:
  • The word “reproduction” must be included in the title.
  • The item description must explicitly state that the work is a reproduction.
  • You may include the artist’s name in the title of the listing only if listing a work by the artist him/herself or an exact replica of the artist’s work. You may not include the artist’s name when listing a work done “in the style of” an artist.
  • If any alterations, conservation or repairs have been done on the work of art, you must disclose this information in a clear and explicit manner within the item description.

Not Allowed

  • Knowingly selling, exhibiting, trading, producing or advertising any unauthorised copy or reproduction of any work of art.
  • Disclaiming knowledge of, or responsibility for, the authenticity or legality of an item that you describe as genuine.
  • Describing or marketing any item as genuine if you cannot offer reasonable evidence to prove its authenticity.
  • Knowingly participating in any way in the advertisement or sale of any work of art using any deceptive practices, including, but not limited to, false or misleading claims of the item’s scarcity, value, provenance, condition or investment potential.

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Autographed items, normally bought and sold on EziMoon, are unique in that they can be highly valuable yet easily forged. EziMoon endeavours to uphold a marketplace that is safe for both merchants and customers of autographs and has established the following guidelines and policies intended to protect you, the members of our community.

Autographs are commonly sold with so-called “Certificates of Authenticity” (COA), which are intended to offer the buyer some assurances that the autograph was indeed properly signed by the person(s) in question. However, COAs are only as valuable as the reputation of the issuing party. Literally, anyone can offer a COA, so it is imperative that savvy customers examine the background of each “authenticator”. Blank COAs are not allowed and certificates of authenticity may NOT be sold as a stand-alone item.

Disciplinary action

EziMoon reserves the right, in its sole discretion, to remove any autographed item listed on its site and refund the associated listing fee, if EziMoon deems that the listing of the item is inconsistent with EziMoon ’s goal of offering a safe trading environment, or if in its sole discretion EziMoon believes that the sale of the item might produce liability for the customer, the merchant, or any third-party.

EziMoon may also look for an opinion from a disinterested third-party concerning any autograph listing. If the 3rd party has any apprehensions about the authenticity of the listing, EziMoon may at its sole discretion, remove the listing from the site. Sellers whose autographs have been repeatedly recognised as problematic may be warned, put on probation, or suspended from all EziMoon buying and selling activity, at EziMoon’s sole discretion.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of EziMoon fees on cancelled listings

Authentication

Autographs are commonly sold with “Certificates of Authenticity” (COA), which are meant to assure the buyer that the signature is genuinely made by the person claimed. However, COAs are only as valuable as the reputation of the issuing party. Anyone can offer a COA, so it is imperative to inspect the background of each.

Listing guidelines

EziMoon strongly suggests that merchants selling autographs include all pertinent information in their listings about the autograph and the item it appears on, including:

  • A clear, scanned image of the actual autographed item for sale.
  • All appropriate information about the Certificate of Authenticity (if the signature or item has been authenticated), including the name of the person or company issuing the certificate.
  • A scan of the Certificate of Authenticity (if the signature or item has been authenticated)
  • Merchant’s refund policy—in case any reputable dealer (including those dealers listed in the relevant authentication section of EziMoon) find that the item is likely not authentic.

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Catalytic converters substances

Allowed

  • New catalytic converters that meet the EPA (Environmental Protection Agency) requirements for aftermarket sale
  • Used catalytic converters that have been recertified

Restricted

  • Used catalytic converters that have not been recertified; the listing cannot include make and model information, and the item needs to be listed as scrap metal

Not Allowed

  • Oxygen sensor simulators
  • Malfunction indicator light eliminators
  • Everything that shows it will defeat, bypass, or shut down emission control devices

Test Pipes

Allowed

  • Exhaust pipes and down pipes that are listed in the Auto Racing Parts category

Not Allowed

  • Exhaust pipes and down pipes that are not listed in the Auto Racing Parts category
  • Exhaust pipes and down pipes that indicate they are street-legal
  • Exhaust pipes and down pipes that indicate they will bypass or not conform to EPA standards and are not listed in the Auto Racing Parts category

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Listings that provide an opportunity to win an item by chance or contest are not allowed. This includes mystery items, giveaways, lotteries, sweepstakes, random drawings, raffles, and contests.

Listings that offer grab bags, “Box Breaks”, or similar products must recognise all the contents. Please note:

  • It is not required to specify the number, quality, or condition of each item in the contents
  • Singling out any individual item with substantial monetary or collectible value that “may” be included in the contents is not allowed

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Listings for current, exchangeable, ungraded currency from any country worldwide are not allowed to exceed AUD$1,000 in value, whether in a single listing or in an amalgamation of multiple listings.

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Listings for used cosmetics, sponges, or applicators are not permitted. This includes products such as skin moisturisers, sunscreens, perfumes, lipsticks, fingernail polishes, eye and facial makeup preparations, shampoos, permanent waves, hair colours, toothpastes, and deodorants.

Used cosmetic brushes can be sold but must be meticulously cleaned.

Cosmetics, colognes, perfumes, and lotions are required to come in the original container.

Homemade cosmetics must obey government regulations.

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The sale of credit cards, debit cards, and money orders is controlled or banned on EziMoon.

While certain types of inactive and collectible cards may be listed and sold on EziMoon, to protect sensitive cardholder information and comply with government regulations, active credit, debit and store cards are not permitted.

The following types of cards and money orders are not permitted:

  • Active credit, debit, or store credit cards, including prepaid credit cards
  • Non-embossed bank or store credit cards
  • Current and active money orders

The following types of cards are permitted:

  • Inactive credit and debit cards that expired at least 10 years ago and are not able to be reactivated
  • Blank plastic cards with or without magnetic strips

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following types of electronic equipment are not permitted:

  • Radar detectors
  • American FRS/GMRS radio equipment
  • CB Amplifiers
  • Cell phone, GPS radar and other signal jamming devices
  • Telecommunications numbers
  • Mobile Phone unlocking codes

Cameras, recorders, or other similar devices can be listed if the description does not encourage illegal use of them.

Further information is available from the Australian Communications and Media Authority (ACMA).

The following items may only be sold in accordance with applicable regulations:

  • Scanners
  • Transmitters
  • CB radios
  • Amateur radio equipment
  • Low interference potential devices
  • Telecommunication products
  • Mobile phone repeaters
  • Mobile phone booster amplifiers
  • High powered cordless phones

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Electronically delivered items that are not permitted, include:

  • Software keys the merchant is not authorised to sell
  • Digital copies or codes of movies that were included as part of purchasing a physical movie item. The merchant needs to include the physical disk with the sale of the digital copy or code

 

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Merchants may not list embargoed goods or pre-embargoed goods from these countries or regions:

  • Cuba
  • Crimea region of Ukraine (as defined under applicable sanctions)
  • Democratic People’s Republic of Korea (North Korea)
  • Iran
  • Syria

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Items or information that might enable or encourage illegal activity are not permitted. Examples include:

  • Kill switch-activated electronic devices, including smartphones and tablets
  • Items that can enable illegal activity, such as:
  • Pill presses
  • Blank rain checks
  • Selling USPS shipping materials
  • Products designed to fake the results of drug tests
  • Information on how to use or make illegal drugs, bombs, or explosives
  • Lockpicking tutorials

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Normally, you can resell tickets to entertainment events – including sporting events, concerts and plays – on EziMoon. Nevertheless, when you list a ticket on EziMoon, you’re liable for ensuring that selling your item doesn’t violate any related laws.

Make sure that you follow the specific guidelines for ticket resale – including resale pricing – in the event’s location. ACT, Queensland, New South Wales, South Australia and Victoria have specific laws concerning the resale of tickets for certain events.

Listings for tickets to free events and “declared events” in Victoria are not permitted.

Advice for cancelled or postponed events

  • If you bought a ticket to an event and
  • The event was cancelled: Contact your merchant for more information about what to do next.
  • The event was postponed: Wait for rescheduling information. Ensure you keep your tickets. Your original tickets will still be good for the new date.
  • If you sold a ticket to an event and
  • The event was cancelled: In some cases, you can get a refund from the ticket outlet automatically. In other cases, you may have to return the tickets. Please refund your customer(s) and ask that they return the tickets to you.
  • The event was postponed: If a customer opens a case for a ticket refund, we encourage you to work with the customer to resolve the issue. If the event is rescheduled, you may be able to get a refund from the ticket outlet, or you can relist the tickets.

For more details on getting a refund, contact the ticket outlet where you originally bought your ticket.

Allowed

  • You can resell most event tickets as long as you ensure that your listing and the transaction don’t violate any laws.
  • No matter where you live, listings for events that take place in regulated locations must follow the laws for that location.

Restricted

  • Ensure that you comply with all relevant laws and regulations when reselling your tickets. This predominantly includes but is not limited to the following requirements set out by various local laws:
  • Major events in ACT
  • Tickets to “major events” in ACT may only be sold on EziMoon by authorised sellers.
  • Sporting or entertainment events in New South Wales
  • Tickets to sporting or entertainment events in New South Wales that are subject to a resale restriction may be sold on EziMoon, provided that the advertised price of the ticket is no more than 10% above the original ticket price (to account for incurred transaction costs). The item description must include the original supply cost of the ticket and specific seating or location details for the ticket.
  • Events at Stadiums Queensland venues
  • Tickets to events at Stadiums Queensland venues may be sold on EziMoon, as long as the cost of the ticket is no more than 10% above the original ticket price.
  • Sporting or entertainment events in South Australia
  • Tickets to sporting or entertainment events in South Australia that are subject to a resale restriction may be sold on EziMoon, as long as the advertised price of the ticket is no more than 10% above the original supply cost of the ticket. The item description must include the original supply cost of the ticket and specific seating or location details for the ticket.

Not allowed

  • Free events and charity events
  • EziMoon may forbid tickets to major charity events and events where all tickets are free to the public. Event organisers worried about preventing the sale of tickets to particular events must notify EziMoon at least one month in advance of the tickets being made available to the public. Contact us for an application form
  • Declared events in Victoria
  • Tickets to declared events in Victoria may not be sold on EziMoon.

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following are not permitted:

  • Firearms of any type
  • Parts and accessories for assault weapons, including blueprints and instructions
  • Any part or accessory in violation of local law
  • Firearm receivers, even if incomplete
  • Ammunition for firearms, including bullets, cartridges, casings, shells, and hulls
  • The following firearm accessories are not allowed:
  • Gun parts, including, but not limited to, barrels, firing pins, trigger assemblies, and magazines

Firearm accessories that we permit, such as grips, holsters, and scopes, must follow these rules:

  • The listing must clearly identify the part or accessory being sold as well as the type of firearm it fits (“type” can mean general use and not necessarily brand or manufacturer). For example, “This part can be used with bolt-action rifles.”
  • The listing cannot show a picture of an actual firearm

Activity that does not follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following and similar food items are not permitted:

  • Unpasteurised dairy products (except cheese that follows government guidelines)
  • Unpasteurised fruit or vegetable juice
  • Wild mushroom (except for morel and shitake mushrooms)
  • Ackee fruit or seeds
  • Expired food
  • Government assistance benefits that can be used for food
  • Food items that are subject to recall by FSANZ

 

When listing food items that are allowed, merchants must:

  • Ensure food items are correctly packaged and stored safely
  • Visibly state the expiration date in the item description
  • State how perishable items will be delivered, and ensure they are delivered to the buyer before the expiration date

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

  • Any gaming or an amusement device that involves a game of chance are not permitted
  • Gambling machines/devices able to pay out money or tokens or registering an amount of money to be paid, regardless of age or ability to function, cannot be listed
  • Gambling machine parts (e.g. cabinets, circuit boards, the “wheels” with the pictures, signs, etc.) are not allowed

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following or similar items are not permitted:

  • Government, private transit, or shipping company uniforms and accessories like hats, pins and scarves
  • Vintage or collectible uniforms and accessories can be listed if they meet all these requirements:
  • The item is 10 years old or older
  • It is no longer in use
  • It does not look like a current uniform or accessory
  • Government, transit, or shipping company property like vehicles, license plates, keys for vehicles, mail bags, company decals and transit documents
  • Fake documents, government-issued documents or official certificates or diplomas
  • Government-issued IDs, passports, birth certificates or license plates
  • Collectible license plates are permitted if they are expired and at least 3 years old or as allowed by law
  • Government-issued medals and certificates for medals
  • Vehicle Identification Number (VIN) plates or rivets

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Transit documents

Restricted

  • Outdated documents that are no longer in use by the transport operator or transit authority may be listed, if this is clearly stated in the listing.

Not Allowed

  • Blueprints or schematics of airports, subway systems or train stations
  • Classified or restricted government documents
  • Design plans for commercial airline planes or engines
  • Any current, official, internal or non-public documents, manuals or other materials related to mass commercial public transportation, including safety manuals published by commercial airlines or entities operating mass transit systems
  • Aerial maps of sensitive establishments (decided at Piptle’s discretion)

Uniforms

Allowed

  • Costumes designed to look like postal carriers (an Australia Post outfit, for instance)
  • Promotional merchandise bearing the logo of a postal carrier or courier company such as Australia Post, Toll, or Fastway Couriers

Restricted

  • Most vintage clothing or uniforms from commercial airlines, transit or postal companies – including accessories like bags, hats and ties – can be listed, as long as the seller meets all of the following conditions:
  • The item is 10 years old or older
  • It is no longer used by any airline, postal carrier, transportation company or entity operating subways, trains, or buses
  • It does not look like current uniforms or accessories

Not Allowed

  • Current airline uniforms and related items, including:
  • Flight attendant, pilot or other flight crew uniforms
  • Baggage attendant, gate agent and other ground crew uniforms
  • Uniform components like badges, wings and other accessories
  • Current public transportation uniforms and accessories like hats, pins, scarves and ties. This includes items from any company that provides public transportation such as buses, ferries, subways, and trains.
  • Government uniforms and accessories, including badges, hats, and patches. See also our Police-related items policy.
  • Postal company uniforms from any country, including those from Australia Post, Fastway Couriers, Toll, DHL, Federal Express (FedEx), U.S. Postal Service (USPS) and United Parcel Service (UPS)

Other items

Allowed

  • Collectable transit authority novelty items like maps, posters, tokens and other items that are generally available to the public

Not Allowed

  • Keys, locks, tools or anything (regardless of how old the item is) that can control transit vehicles. Examples include railway switch keys or switch lock keys.
  • Postal or courier company decals, logos or delivery vehicles like those from Fastway Couriers or Toll
  • Australia Post mailbags, mail bins, and delivery vehicles
  • Postage meters

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Most hazardous materials are forbidden on EziMoon.

The following are not permitted:

  • Poisons and carcinogenic substances
  • Dinitrophenol (DNP) in any of its forms, either as a pure substance or active ingredient of any product (such as weight-loss supplements)
  • Fire extinguishers that contain carbon tetrachloride
  • Non-government-approved refrigerants
  • Radioactive materials
  • Combustible materials like black powder, caps for toy guns, explosive fuses, fireworks, exploding targets, flares, flash paper, red phosphorous, gasoline, Thermite
  • Explosives precursors including aluminium powder, ammonium nitrate, calcium ammonium nitrate, calcium nitrate, hydrogen peroxide above 12% weight by weight (carbamide peroxide above 34% by weight), magnesium nitrate hexahydrate, magnesium powder, nitric acid, nitromethane, nitro-fuel, potassium chlorate, potassium nitrate, potassium perchlorate, sodium azide, sodium chlorate, sodium nitrate, sodium perchlorate, sulphuric acid and urea nitrate
  • Hazardous materials banned by a selected delivery provider (Merchants should check with them before listing an item)

The following are restricted:

  • If the material can be sent by standard postage services and is not prohibited by local laws or regulations, then it can be listed
  • If hazardous materials have specific postage restrictions required by the delivery provider, these must be outlined in the item description

WELS Products

The Water Efficiency Labelling and Standards Act 2005 (WELS Act) is Australia’s water efficiency labelling scheme that requires certain products to be registered and labelled with their water efficiency in accordance with the standard set under this regulation.

The WELS Act requires that all new WELS products (such as showers, tap and toilet equipment, clothes washing machines and dishwashers) be supplied as they are registered, and the water efficiency information be displayed in the listing. See the Water Efficiency Labelling and Standards (WELS) scheme website for additional details and to check registrations.

If you supply or sell WELS products, you need to make sure that the products:

  • Are registered with the WELS Regulator and the product has a correct WELS label in accordance with section 20 of the WELS Act; and
  • Have their labels or water rating information remain fully visible on or adjacent to products while they are offered for sale

In order to list WELS products on the Piptle Store, sellers must meet the requirements of the WELS Act.

GEMS Products

Australia’s Greenhouse and Energy Minimum Standards Act 2012 (GEMS Act) sets registration, minimum energy performance standards (MEPS) and energy labelling requirements for a range of appliances and equipment such as televisions, dishwashers, certain lighting products, three-phase electric motors and computers. The Energy Rating website contains a full list of regulated products and their specific requirements.

Under the GEMS Act, all models covered by the regulation must be registered prior to being supplied. Further information on the registration process is available on the Energy Rating website.

Products that do not meet these requirements cannot be supplied in Australia. Please note that the GEMS Act contains a range of penalties for non-compliance.

Moreover, some products – for example, some incandescent tungsten filament lamps (light bulbs) – are also covered by Customs import prohibitions and cannot be imported into Australia without written permission granted by the relevant Minister or an authorised officer.

GEMS products may be listed on EziMoon, provided they meet the requirements of the GEMS Act.

Some incandescent tungsten filament GLS lamps are subject to an import restriction. They must not be imported into Australia without written permission from the relevant Minister.

Merchants need to conform to any applicable laws and regulations. You can find important information about regulations concerning some of the hazardous materials mentioned in this policy in the Australian National Security guidance for chemical security.

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Human body parts or items containing body parts are not permitted.

We do not permit the sale of human bodies, body parts, or products made from the human body on EziMoon.

What is our policy?

  • Used funeral items like urns are not permitted
  • Human body parts or items containing body parts are not allowed, including first-class relics
  • As an exemption, items containing human scalp hair are permitted (like lockets or wigs)

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following items are not permitted to be listed on EziMoon:

  • Narcotics, steroids and other controlled substances (including any substance listed in Schedules 2 & 3 of the Commonwealth Crimes (Traffic in Narcotic Drugs and Psychotropic Substances) Act 1990)
  • Items that claim to deliver a “legal high”
  • Pipes, or any item marketed as for use with marijuana or illegal drugs
  • Tobacco pipes, and other smoking accessories not intended for drug use, are allowed
  • Vaporizers intended to be used with alcohol, marijuana, or illegal substances

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Pets and other types of live animals may not be sold on EziMoon.

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Lockpicking or locksmithing devices are not permissible. Some examples include:

  • Bump keys
  • Devices to make or duplicate keys
  • Devices designed to pick a lock
  • Code-grabbing devices

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Any medical device that requires a prescription cannot be sold on EziMoon. Items that are not permitted include:

  • Contact lenses (prescription or non-prescription)
  • Medical devices without a valid ARTG number
  • Medical devices which require a prescription
  • Items subject to recall by the Therapeutic Goods Administration or the Australian Competition and Consumer Commission
  • Needles, with or without a disposable syringe
  • Expired items
  • Nebulizers and their accessories

 

Listings for items that are permitted must meet the following requirements:

  • Listings must state in the item description if the device has been opened or used:
  • Used items must be correctly cleaned
  • Used items must not be altered in any way that changes the performance or safety specifications of the device
  • The item description should clearly state the product expiry date
  • Items must reach the customer before the expiry date

 

The following items can be sold:

  • Over-the-counter medical devices
  • Vintage or collectable medical devices, but listings must state that these are not intended for use
  • New disposable syringes can be listed, but needles cannot be included

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

We do not permit the following to be sold on EziMoon:

  • Personal contact information like phone numbers, email lists and addresses
  • Social security numbers or comparable sensitive information
  • Accounts that need users to send passwords (for instance, to sell access to the next level of social media games)
  • Social media items such as “accounts”, “likes”, “followers”, or “subscribers”
  • Software or tools used to send unsolicited contacts, such as text messages or email (spam), or to harvest contact details

 

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following items cannot be listed for sale on the EziMoon:

  • Law enforcement and other government-issued uniforms, badges, or accessories, such as hats, jackets, or shirts, or replicas of these items
  • Official emergency lighting systems or sirens, including lenses or LEDs for these systems
  • Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Additional Information

Emergency services and law enforcement agencies normally forbid any commercial reproduction of their name, seal, or logo. Copies or reproductions of military, emergency services or law enforcement emblems infringe upon the copyright and trademark rights of the agency that owns the emblem and such items may be ended.

Use of Defence Emblems

It is an offence under the Defence Act 1903 for a person to make, supply or offer to supply a defence emblem without the written authority of the Minister of Defence or a person as authorised in writing by the minister. Any listing of Defence emblems must clearly show this written authority. Please note that the unauthorised copying of a Defence emblem may also constitute a breach of the Commonwealth of Australia’s copyright over a particular work.

Activity that does not follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Adult and sexual wellness items must be listed in the correct category and must follow our guidelines.

Most adult items are subject to some form of restriction or prohibition. We’ll review the content of the listing description, images, and categories, to determine if an item is allowed.

What is the policy?

Sexually-oriented adult material is not allowed. This includes the following:

  • Films and video games classified as RC (refused classification), X or created for an adult audience
  • Sexually explicit anime, comics, books, films, animation, manga, hentai, yaoi
  • Adult magazines, nudist publications, or adult anime/manga that include sexually-explicit content, nudity, or sexual stories
  • The following magazines and books can be listed as long as the listing and product don’t contain nude images or explicit content: Playboy, Playgirl, Mayfair, and Penthouse
  • Listings containing nudity (other than nude art)
  • EziMoon defines nudity as male/female genitalia, anus, or female breasts where the areola or nipple is visible
  • Sex toys and sex accessories

Nude art listings must include the item specifics attribute Subject: Nudes, and can only be listed in the Art categories, or the following Collectibles category:

  • Art > Photographs

Activity that doesn’t follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The following services are not allowed:

  • Personal relationships, including in-person or online relationships
  • Dating, sexual contact or escort services
  • Offer to become “friends” or “followers” on social media sites
  • Personal advice or coaching
  • Website traffic-driving services

Activity that doesn’t follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

  • Other than single-stock gifts and collectible stock certificates, all other types of stocks, securities, investments or credit are not allowed
  • Collectible stock certificates must be cancelled or represent an interest in an entity that no longer exists
  • Single-share stock certificates marketed for gift purposes must follow these guidelines
    • The certificates are marked and advertised as non-transferable
    • The ownership is not transferred into the name of the purchaser
    • The minimum sale price is more than twice the current exchange trading price of the underlying single-share security
  • Franchises may be listed on EziMoon, subject to the following requirements:
    • The listing must be in the Franchises category
    • The seller must make the following information clearly visible in the listing: “The ACCC regulates the Franchising Code of Conduct, which is a mandatory industry code that applies to the parties in a franchise agreement. For more information about franchising, visit the ACCC website.”

Activity that doesn’t follow theEziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Stolen property from private individuals or property taken without authorization from companies or government cannot be listed for sale. If you see stolen property on EziMoon, please contact local law enforcement immediately.

Activity that doesn’t follow the EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

The business of arranging and selling travel, holiday packages and other travel services is complex and heavily regulated in a lot of countries around the world.

The guidelines below explain who may list travel and travel services on the EziMoon, as well as specific guidelines for different types of services – including air, train and sea travel; public transportation tickets; hotel, spa, and resort stays; holiday packages; and gift certificates and travel vouchers.

A lot of travel tickets and vouchers are not transferable, and sellers should review any travel-related item before listing to make sure that it can be transferred legally to another party and will be accepted by the issuing provider of travel services.

Sellers listing travel services on EziMoon must clearly show any relevant travel advisory issued by the Australian Department of Foreign Affairs and Trade in their listing.

Sellers who list travel services on EziMoon are responsible for ensuring that their listing complies with the law, including the law in their particular State or Territory relating to the provision of such services.

Travel providers

A business that actually provides the travel service – such as airlines, trains, coach companies, cruise operators, hotels or resorts – may generally list their services on EziMoon.

  • Travel providers may list items such as their own gift certificates, packages or services, provided these comply with our other guidelines below
  • In the listing, these sellers should clearly identify themselves as the actual provider of the service being offered

Travel agents

Businesses and individuals who are licenced to sell, advertise or arrange travel services (but do not directly provide the travel services themselves) may generally list travel services on EziMoon.

Licenced travel agents may list travel services, provided these comply with our other guidelines below. In the listing, these sellers must include the following details so that they are clearly visible and can be easily read by all buyers:

  • Their licence number (showing that they are licenced to provide travel services in Australia)
  • Details of any accreditation, including AFTA accreditation
  • Details of any other affiliation such as AFTA membership
  • The following disclaimer:
  • “By listing this item/service I verify that I am the actual travel agent or travel provider and not a third party affiliate. The travel/accommodations in this listing will be booked directly through me and not an outside agency. I also verify that, other than the government taxes and related government fees stated within the listing description itself, there will be absolutely no additional fees, charges or after-sale purchases associated with booking the travel within this listing.”

Individuals

Individual travellers or small operators such as sporting or social clubs can list travel services on EziMoon, provided that:

  • The seller doesn’t list more than one trip per month
  • The seller plays no other role than delivering the listed item (e.g. a voucher for a hotel stay)
  • The travel services comply with our other guidelines below

Commercial transportation tickets (aeroplane, coach, boat)

  • Transport operators and licenced travel agents may sell tickets for commercial travel or package holidays that include commercial travel, such as:
    • Aeroplane tickets
    • Coach tickets
    • Boat tickets (for cruises, see the guidelines below)
    • Train tickets (for public transport, see the guidelines below)
    • Note: These sellers must identify themselves as the travel provider or travel agent, as described above
  • Individuals may sell tickets for, or package holidays that include, commercial travel, provided that they are permitted to do so under the terms of the ticket, and they meet the requirements for individual sellers as described above
  • Listings may not offer a choice of travel operator (airline, coach operator etc.) or destination

Public transportation tickets

  • Individuals may sell vintage or collectible public transportation tickets which are no longer in use or circulation, provided that the seller states this in the listing
  • EziMoon does not allow the sale of public transportation tickets on its website, including:
    • Train tickets
    • Bus tickets
    • Ferry tickets
    • Light rail tickets
    • Tram tickets
    • Multi travel passes
    • Concession cards
    • Reusable smart cards

Travel certificates, vouchers and travel-related incentives

  • Travel-related certificates may be listed, if they are issued by one specific provider of travel services (i.e. one particular airline, hotel chain, cruise company etc.) for use only with that company
  • Gift certificates or travel vouchers issued by a specific travel provider (e.g. hotel chain or airline) may be listed, provided that the issuing company is disclosed
  • The following items are not allowed:
    • Choice travel certificates or similar items that entitle the holder to free or low-cost travel services with a variety of providers and/or destinations
    • Travel certificates or similar items that require an additional purchase 
    • Travel club memberships, including service, cards, or identification numbers that give the holder the right to free or discounted travel or some other travel-related benefit
    • Travel-related incentives, including:
      • Airline gift vouchers
      • Awards
      • Certificates
      • Codes
      • Coupons
      • Credits
      • Guest passes to airline lounges
      • Frequent flyer points or frequent travel miles
      • Lodging certificates
      • Travel or lodging gift vouchers
      • Upgrades
      • Vouchers

Accommodations

  • Listings for accommodation rentals, such as homes, apartments, villas, B&Bs and timeshare weeks are allowed, as long as you personally own the property or have ownership rights, OR you are an accredited travel provider or licensed travel agent
  • Listings for the sale of accommodation, such as holiday apartments or timeshares, are allowed in the Real Estate category
  • Choices of accommodation locations are not allowed

Cruises and package travel

  • Cruises and vacation packages are allowed, provided your business is authorised to issue these
  • A choice of travel dates is allowed, but the specific destination, location of the hotel, spa, or resort or cruise line and cruise must be clearly identified in your listing
  • Choices of cruise lines or cruise points of departure or destination are not allowed

Safe buying

As always when shopping on EziMoon, take some time to read the listing carefully and look into the seller’s Feedback. In addition, we recommend doing your own research before purchasing travel services. There are many websites where you can read reviews of travel services and accommodation, find advice about your destination and get other tips for an enjoyable holiday.

If you’re buying from a travel agent, read the information they’ve provided about their licence and membership in any professional organisation. The Australian Federation of Travel Agents (AFTA) represents most travel agents in Australia, and members must abide by the AFTA Code of Ethics.

Safe travels

The Australian Department of Foreign Affairs and Trade (DFAT) promotes the safe travel of Australians overseas and provides travel advice for countries and events. While it is every individual traveller’s responsibility to adequately prepare for overseas travel, we also require sellers listing travel services on EziMoon to clearly display any relevant travel advisory from the Australian Government in their listing.

If you’re planning to travel, check out DFAT’s information for travellers for tips on staying safe and healthy, travelling responsibly and what to do should things go wrong.

Activity that doesn’t follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

  • Used underwear and socks are not allowed, even if they are clean. Examples include boxer shorts, panties, briefs, diapers, and athletic supporters. 
  • Used clothing must be properly cleaned and include a statement that the item has been properly cleaned
  • Listings for used clothing can’t include language or images that fetishize the item, such as personal statements about the person modelling the item

Activity that doesn’t follow EziMoon’s policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

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