General & Technical Issues

Technical Issues

How can we help?

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I am experiencing technical issues

As a first step, we suggest following the troubleshooting tips below:

  • Ensure that your internet connection is stable
  • If you have several tabs open from the eziMoon website we suggest closing them all except for one tab, then refresh that remaining page
  • If you are visiting eziMoon on Internet Explorer and you are encountering issues we suggest you to open a different internet browser like Google Chrome or Firefox
  • If the issues persist please submit an enquiry and specify the device and internet browser you are using to view the site, as well as any error messages that you may have received.